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LIMITED RESIDENTIAL WARRANTY

(1) SOLID ENGINEERED WARRANTY

(2) OILED OAK WARRANTY

(3) LAMINATE WARRANTY



(1) TWENTY-FIVE YEAR WARRANTY FOR SOLID AND ENGINEERED FLOORING


Kylin Floor Inc. warrants our Pre-Finished Solid and Engineered products, to the original purchaser, in accordance with Kylin Floor Inc. installation instruction and industry standards, not to delaminate for twenty-five (25) years from the original purchase date, when used under normal residential  traffic.

Kylin Floor Inc. also warrants to the original purchaser only, that it's pre-finished floors, in its original manufactured and installed condition and installed in accordance with industry standards and Kylin Floor installation instructions, are free from any defects caused by improper milling, grading, lamination, finish, dimension and coating for the lifetime of the warranty, when used under normal residential traffic and in compliance with the preventive maintenance and regular maintenance program designated in the World Floor Covering Association Maintenance Guidelines.

Kylin Floor Inc. is liable only for defective flooring that exceeds 5% of the same Kylin Floor Inc. flooring (such as, but not limited to discoloration and knots), installed in the rooms in which the defective flooring was properly installed by a licensed C-15 contractor.  Improper installation or workmanship is not covered.
Kylin Floor Inc. warranty excludes any surface damages, such as, indentions or scratches due to lack of proper maintenance, improper installation, heeled shoes, pets, water, furniture legs or any other abrasives.  Also excluded are color changes from exposure to light which are considered to be a natural occurrence in wood floors and variation in grain pattern and texture, as wood is a natural product and no two pieces are the same.  

Kylin Floor Inc. products are NOT meant for radiant heat installation.  New or replacement flooring are not warranted to match pre-existing flooring.
IF AN ISSUE IS ENCOUNTERED AT THE TIME OF INSTALLATION, STOP IMMEDIATELY AND CONTACT YOUR KYLIN FLOOR INC. REPRESENTATIVE TO HAVE THE ISSUE REVIEWED BEFORE PROCEEDING.



(2) TWENTY-FIVE YEAR WARRANTY FOR ENGINEERED OILED-OAK FLOORING


Kylin Floor Inc. warrants our Engineered Oiled Oak products, to the original purchaser only, in accordance with Kylin Floor Inc. installation instruction and industry standards, not to wear through or separate from the flooring for twenty-five (25) years from the original purchase date, when used under normal residential  traffic and properly maintained.

Kylin Floor Inc. also warrants to the original purchaser only, that it's pre-finished floors, in its original manufactured and installed condition and installed in accordance with industry standards and Kylin Floor installation instructions, are free from any defects caused by improper milling or grading for the lifetime of the warranty, when used under normal residential traffic and in compliance with the preventive maintenance and regular maintenance program designated in the World Floor Covering Association Maintenance Guidelines.

Kylin Floor Inc. is liable only for defective flooring that exceeds 5% of the same Kylin Floor Inc. flooring (such as, but not limited to discoloration and knots), installed in the rooms in which the defective flooring was properly installed by a licensed C-15 contractor.  Improper installation or workmanship is not covered.
Kylin Floor Inc. warranty excludes any surface damages, such as, dents, scratches or any other damage due to lack of proper maintenance, improper installation, heeled shoes, pets, water, furniture legs or any other abrasives.  Also excluded are color changes from exposure to light which are considered to be a natural occurrence in wood floors and variation in grain pattern and texture, as wood is a natural product and no two pieces are the same.  

Kylin Floor Inc. products are NOT meant for radiant heat installation.  New or replacement flooring are not warranted to match pre-existing flooring.

IF AN ISSUE IS ENCOUNTERED AT THE TIME OF INSTALLATION, SUCH AS DEFECTS IN FLOORING IN EXCESS OF 5%, STOP IMMEDIATELY AND CONTACT YOUR KYLIN FLOOR INC. REPRESENTATIVE TO HAVE THE ISSUE REVIEWED BEFORE PROCEEDING.



(3) TWENTY YEAR WARRANTY FOR LAMINATE


Kylin Floor Inc. warrants our 12.3mm laminate products, to the original purchaser only, in accordance with Kylin Floor Inc. installation instruction and industry standards, not to delaminate for twenty (20) years from the original purchase date, when used under normal residential traffic.  

Kylin Floor Inc. warrants our 12.3mm laminates free from manufacturing defects, such as fading, staining or wearing under normal conditions for twenty (20) years from the original purchase date.

Warranty does not cover, issues due to improper installation or improper use or care of the floor.

Kylin Floor Inc. laminates are NOT meant for radiant heat installation.

IF AN ISSUE IS ENCOUNTERED AT THE TIME OF INSTALLATION, STOP IMMEDIATELY AND CONTACT YOUR KYLIN FLOOR INC. REPRESENTATIVE TO HAVE THE ISSUE REVIEWED BEFORE PROCEEDING.